All AI-generated responses undergo human moderation, tone calibration, and contextual review to ensure authenticity and empathy.

Yes. Wherever platform policies allow, we initiate follow-up communication to clarify issues, resolve concerns, or redirect angry users to internal teams.

Yes. Our escalation matrix enables real-time engagement for high-visibility profiles, preventing sentiment snowballing.

We follow compliant language frameworks for sectors like BFSI, healthcare, telecom, real estate, and education to avoid regulatory risks.

Yes. We build brand-approved templates for common scenarios while also crafting custom responses when context demands it.

Yes. We create location-level workflows, tag geography-specific issues, and deliver store-wise insights—ideal for retail, hospitality, healthcare chains, and service networks.

We cover social media channels, review portals, app-store reviews, Q&A platforms, listing sites, YouTube comments, forums, blogs, and messaging platforms where customer opinions surface.

Our AI-driven system categorizes conversations by sentiment, urgency, customer profile, and potential impact, ensuring high-risk or high-value mentions are resolved immediately.

Real-time insights begin immediately once the keyword and monitoring setup is complete.

We define keywords, track competitors, set up dashboards, configure alerts, and onboard your team within days.

You can export PDF, PPT, and customizable summary reports directly from the dashboard.

Yes. Our early-warning system flags unusual spikes in mentions or sentiment shifts, helping prevent full-blown crises.

Yes. Insights feed directly into ORM, PR, customer support, and marketing strategies for unified execution.

All data is processed securely with strict privacy measures and enterprise-grade encryption.

We provide fully interpreted insights along with strategic recommendations—it’s far more than just dashboards.