ORM helps identify root causes of negative feedback, engages with customers professionally, and implements response workflows that reduce future negative reviews and improve overall ratings.

Begin with a Free Online Reputation Audit to assess your current digital presence. AiPlex then creates a customized ORM plan covering monitoring, removal of harmful content, and guest sentiment-driven strategy to boost trust and bookings.

ORM benefits all hospitality businesses. Small hotels, resorts, and F&B outlets gain credibility, protect against fraud, and increase guest trust just like larger brands.

Initial improvements appear within weeks as fake reviews are removed and positive content is promoted, while long-term reputation resilience is maintained continuously.

Yes. AiPlex monitors each property, outlet, or location individually, ensuring consistent reputation management across all digital touchpoints.

Sentiment tracking measures guest feedback trends, identifies service gaps, and allows management to act on insights before they impact reputation or bookings.

Absolutely. By highlighting verified guest testimonials, awards, and media coverage, ORM enhances search rankings, credibility, and brand authority.

AiPlex identifies unauthorized domains, fake listings, and social accounts, coordinating legal takedowns and platform-level removal to secure your brand and protect guests.

Proactive ORM prevents small issues from escalating, protects occupancy rates, maintains positive visibility across OTAs, and safeguards long-term guest loyalty.

Yes. Real-time monitoring identifies trending complaints, enabling fast mitigation through content removal, crisis communication, and positive story amplification.

AiPlex monitors OTAs, Google, TripAdvisor, and social channels for fraudulent reviews and spam, ensuring authentic guest feedback drives bookings and strengthens trust.

You receive structured weekly or monthly reports along with dashboards covering removals, sentiment, reviews, and risk insights.

Yes. We report, remove, and escalate fake social media profiles, websites, apps, and impersonation cases.

Absolutely. We provide real-time monitoring, rapid escalation workflows, and 24/7 response support during crises.

Yes. Every plan is customized based on industry, risk level, scale of operations, and reputation objectives.