You receive real-time data on your dashboard, along with periodic summarized reports for executive-level decision-making.

Yes. It helps optimize messaging, identify audience needs, and measure campaign impact using real-time public response.

Our team monitors channels in real time and responds within predefined SLAs based on urgency, sentiment, and impact—ensuring no conversation is missed.

Yes. We professionally respond to appreciation, concerns, complaints, and misinformation—ensuring your brand voice remains consistent in all scenarios.

Absolutely. We handle responses across Google, Facebook, Instagram, X (Twitter), LinkedIn, YouTube, review portals, Q&A platforms, and more via a centralized dashboard.

Yes. We craft a brand-approved tone framework early in onboarding and ensure all replies follow your preferred communication style.

Yes. With AI-assisted drafting and scalable moderation teams, AiPlex can handle large spikes in reviews, online conversations, or campaign-driven engagement.

Urgent posts are escalated immediately through predefined crisis response workflows, ensuring the right stakeholders act quickly before issues escalate.

Yes. AiPlex supports CRM integration to unify feedback, internal workflows, and customer resolution loops.

Yes. AiPlex provides response handling in multiple Indian and global languages to support region-specific customer bases.

AiPlex provides end-to-end online response handling including real-time replies, complaint resolution, sentiment-aligned messaging, crisis workflows, and branded communication across all digital platforms.

Yes. Monthly dashboards include response time, sentiment shifts, customer issue trends, and platform-wise engagement metrics.

Online Review Management involves monitoring, responding to, and improving customer reviews across platforms like Google, Facebook, Glassdoor, and more. It helps brands build trust, credibility, and consistent online ratings.

We analyze the review, verify its legitimacy, and take the right action—either responding professionally or escalating it for removal if it is fake, defamatory, or violates platform guidelines.

Yes. We detect fraudulent reviews and work with Google and other platforms to remove them under ORM review removal and repair policies.